Frequently Asked Questions


    Frequently Asked Questions

    How long will it take to receive my order?

    3-5 business days for city and metro areas. Remote customers will be closer to 5-8 days.

    Where do you ship to?

    We only ship to EU member states as well the United Kingdom, Switzerland & Norway. 

    Can I change or cancel my order?

    Yes, you can cancel or change your order providing it hasn’t shipped yet. To cancel or change please contact us at or call 1800 659 578.

    What are my payment options?

    We accept credit cards (Master & Visa) and Paypal.

    Do you deliver to PO boxes

    No, we do not.

    Do you do instore pick up?

    No, we don’t.

    How much is shipping?

    Standard shipping costs € 7.99.

    Do you have free returns?

    Yes, we provide free returns for orders placed on our website. Please note free returns are only applicable on full priced product and excludes surfboards and surf accessories.

    How do I return products?

    Please visit our returns page.

    How long will my return take to process?

    Once your return has arrived at our warehouse please allow up to 7 days for your return or exchange to be processed.

    What is your product warranty?

    We have a 3 month warranty from date of purchase.

    How should I care for my Rusty clothing?

    Always read the care labels but a general rule is to wash at 30 degrees & let the product dry naturally – no dryer.

    How can I get sponsored?

    Send your sponsorship portfolio including event results, videos & surf pics to

    Do you have custom surfboards?

    Yes all of our surfboards are custom shaped.